A cool new Firefox extension, the ShopWiki Assistant, allows you to make more of your shopping experience, even after you’ve left ShopWiki. Below are the answers to some some frequently asked questions. If you are still struggling, send us an email at assistant_feedback@shopwiki.com .
What is the ShopWiki Assistant?
- The ShopWiki Assistant is a Firefox extension that automatically fills out forms at online merchants to make for a somewhat seamless shopping experience.
- It also displays ShopWiki's top product search results below your product search results on Google.
How do I install the Assistant?
- To install, go to this Firefox extension page and click the Install Now button. You need to restart Firefox to enable the Assistant.
- After it is installed, you should will see one line of ShopWiki results after the product search results on Google.
- You will encounter the form filler every time you start to fill out blue field items on a Web site. The first time you encounter the form filler, it will prompt you to setup your personal options, including address and credit card information. Once you become familiar with the Assistant, you will be able to quickly click on any blue field to decide how to fill in the form.
How do I use the Assistant?
- Once installed and configured with your address profiles, the assistant will automatically work to assist you in completing web forms that you visit. When the assistant detects fields that it can fill, it will change the background color of the fields to a light blue color. Simply clicking on any of the colored fields will display the assistant pop-up menu that will allow you to select how you want to fill in the form.
How do I know this information is secure?
- The information contained in your profile is only accessible through your computer and is never sent to ShopWiki. We recommend that you only use the auto fill feature on sites you trust. It is possible that a site could try to extract information using hidden or hard-to-see fields.
How do I edit my profile?
- The easiest way is to click the "Setup ShopWiki Assistant" link found in the bottom corner of the form filler pop-up window.
- Another way is to click on the "Tool" menu item in your browser, choose "Add-Ons" or "Extensions" (depending on the version), select the ShopWiki Assistant and click the "Options/Preference" button.
How do I change the password on the ShopWiki Assistant?
- Please be assured that the information contained in your Assistant profile is only accessible through the computer you registered on and is never sent to ShopWIki. If, at any point, you'd like to change your password, please follow these steps:
- From the ShopWiki Assistant options screen (see previous FAQ to get there), select the "Reset Password" button. Warning: When you reset your password, you will lose all of the credit card information you previously configured.
- After the password has been reset, you can create a new password and create new credit card profiles.
Can I create multiple profiles?
- Absolutely. You can create multiple address and credit card profiles to store different information. If you have multiple profiles configured, the Assistant will prompt you to choose a profile before filling in a form.
- To add an address profile, simply press the "Add Address" button and fill in the information. Changes are automatically saved when you are finished.
- To add a credit card profile, press the "Add Card" button and fill in the credit card information.
What do the different options on the form filler mean?
- Yes: Fills in all of the fields that are colored blue and are included in your profile. If a field currently contains data, the data will not be overwritten.
- Yes (overwrite data in fields): The same as above, except that existing data in the fields will be replaced with data from the form filler.
- No: This will remove the blue background hints from the fields. You will not see the prompt again on this page until you visit again. (Note: If you still want to fill the field after "No" was selected, double-click the field to bring up the form filler menu).
- Never for this site: Disables the form filler for the current site. This will remove the blue background hints from the fields. In the future, the form filler will ignore all fields from this site. To allow the site again, or to add additional sites to the ignore list, select the "Excluded Sites" button from the form filler options page.
What if I filled in the form, but used the wrong address or credit card profile?
- After a form has been filled by the Assistant, the fields remain blue, but clicking on them does not display the form filler pop-up menu. To display the menu after a form has been filled out, double-click one of the blue fields. You will need to select the "Yes (overwrite data in fields)" option, since there is existing data in the fields that needs to be replaced.
What if I dismissed the form filler, but want to use it?
- You can usually double-click on any of the fields that need filled (the fields that were blue) to bring the form filler pop-up back.
Why does it sometimes prompt me for my credit card password and sometimes not?
- The first time the form filler is used on a credit card form during a browsing session, you are prompted for your credit card password to unlock the information. If you try to access the credit card information within two minutes of the last transaction, the Assistant does not require you to enter the password again. After two minutes or the browser has been restarted, you will be asked to give your password again, when needed.
This seems pretty cool. Where can I download a version for Internet Explorer?
- The Shopping Assistant is currently only compatible with Firefox.
Is there a way to backup or move my settings?
- The form filler settings are all stored in a Firefox profile with all of the other Firefox settings. Information for managing, including backing up, the profile can be found here http://www.mozilla.org/support/firefox/profile .