Knob Deco

Knob Deco is a ShopWiki Approved store. (What is an Approved Store?)

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  Rating: 2/5

  The website is easy to navigate, photos of products are exceptionally well done and accurate. They carry a large assortment of popular knobs and pulls. Ordering was easy and I received emails immediately with order details. It was downhill from there. They did not follow up with a tracking number or accurate shipping information. Customer service is minimal, the phone number given on the website is answered intermittently and while they promised me a tracking number twice if I would give them an hour, in actual fact I never did get one. E-mails sent via the contact form were never answered. Leaving a phone message does not work; they do not call back. Only once was the order status upgraded on the website, offering the information that the order was expected to ship on 27-2005-Apr. Other than that the status showed my order and 0 shipped. Disconcerting! Assuming the expected order date as actually the day my order was shipped, I expected the delivery no later than Wed, May 4 and sure enough I did get my order on the 4th. Everything as ordered, nothing damaged. I like this site, I might order again but I would suggest that they work on their status reports for shipping information. Prices are good. Service is somewhat lacking.