CompuBiz USA, Inc

CompuBiz USA, Inc is a ShopWiki Approved store. (What is an Approved Store?)

• 

  Rating: 1/5

  Very disreputable company deserving of an even lower rating than they currently have. Product was advertized as a 250 sheet printer tray and housing (HP9698A). Though they pictured the 500 sheet tray and housing, I figured that was an easy mistake. When I received the item it was just the 250 sheet tray without the housing - useless since the printer needs the support of the housing to use the tray. Called their "customer support" within their minimal required time and was told that someone would call me back - no call. I called again - again no call back. Tried to return the item but they did not accept it w/o RA#. Turned it over to my Credit Card company and eventually received notice from Visa that it was found my dispute was justified and the amount was credited my account. Then the calls began coming from CompuBizUSA wanting to know what the problem was - duh. They claimed that I did not call within the allotted time, I guess if you don't make it past the call dispatcher and they don't call you back then you never called them. Repeatedly explained to the same person (Sam) the whole story over several phonecalls. Told him that I would send the item back if they would send me a shipping label and pay for the shipping since I was already out $10 from the first time I shipped it to them. He said they would get back to me. Today I got a second notice from a collection agaency they turned my name over to. Now I'm back to calling Visa to handle it. Stay away, any price benefit cannot compensate for the dishonesty, denial, and total lack of any customer support.