TravelSmith

TravelSmith is not a ShopWiki Approved store. (Want to become a ShopWiki Approved Store?)

• www.epinions.com

  Rating: 5/5

  Pros: GREAT customer service; great product selection.Cons: none

• www.epinions.com

  Rating: 2/5

  I ordered recently online and didn't get an email confirmation or an order number. Fortunately, I printed the "order confirmed" page. When I called to find out if my order went through 2 days later, I was told that they could find no such order. Further, I was told by the rep who answered the phone that someone from customer service would call back the next business day. No one did. Five days later I found my credit card was charged. I called again after that and at this time I was told that the order had already shipped! I had problems in the past with delayed shipment and poor customer service. So I didn't order for about two years. Thought maybe they improved. No such luck. Looks like their website and online ordering system needs a major overhaul too- maybe they should take lessons from online merchants like LL Bean. They do have some good products, but better customer service will help retain their customer. I will certainly think twice before ordering from them again.

• www.epinions.com

  Rating: 5/5

  We have ordered many times from Travel Smith. Delivery is always quick. Exchanges, when necessary, are easy and fast. Prices are even good when you find the item on sale, they're not too bad other times. Product quality has always been excellent.

• www.epinions.com

  Rating: 1/5

  I have shopped with TravelSmith several times and I like their durable travel clothes for the most part. They are a little baggy, but always look neat and pressed. But their customer service has to be the worst I have ever had from an on-line ...

• www.epinions.com

  Rating: 5/5

  Before leaving for an extended European vacation, I ordered a "Road Less Travelled jacket" from Travelsmith. It arrived on time, in good condition. When the jacket turned to trash during the vacation (the dye wore off), I mailed it home and bought another jacket. Once I got home, I sent off some churlish email to TravelSmith asking for a refund (their formmail on the 'contact us' webpage works - a rarity online) and a return shipping label, since this would have been the 3rd time I'd be paying for shipping on this thing. The customer rep, both via email and on the phone, could not have been nicer - profuse apologies, reassurance that the refund and the shipping label were on the way. Three days later, here's the label and I expect to see the refund pretty soon, too. Nice folks - I'll probably order from them again - they are the king of pocketed garments.

• www.epinions.com

  Rating: 2/5

  I ordered a shockproof, waterproof glasses case for my fiance' for Christmas here. I placed the order on December 20th, and as Christmas was up and coming, paid $12.99 extra for UPS two day expedited shipping to be sure it would arrive in time. My package did not arrive until December 28th, after being mailed out on the 27th. I'm sure their products are fine, but don't order anything you need in a hurry, and don't bother paying the premium prices for faster shipping!

• www.epinions.com

  Rating: 5/5

  We first became aware of TravelSmith more than 10+ years ago. We've received their catalogs all during that time. We've also been to their semi-annual clearance sales held at the convention centers in San Mateo, CA and Marin Civic Center, San Rafael, ...

• www.epinions.com

  Rating: 1/5

  Unfortunately, unlike the previous glowing reviews of this company - I must present the dissenting vote. I found this company to be extremely difficult to order from - and unresponsive to customer complaints. Despite their rather high price points for ...