CutleryAndMore.com
CutleryAndMore.com is a ShopWiki Approved store. (What is an Approved Store?)
No sample offers.
No quick links.
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www.epinions.com
Rating: 1/5The website looks great and the prices are reasonable once you add in the cost of shipping etc. But what a disappointing experience. They are terrible at customer service. They do not respond to emails. Luckily the order I placed never went through. They state that they will send you a shipping quote but never do. They state that they will respond to emails in a couple of days but never do. They state that they will return your voicemail on the following business day but never do. I have had many successful online store experiences and this is the first bad experience. DO NOT DEAL WITH THIS MERCHANT
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www.epinions.com
Rating: 5/5I placed the order on Saturday July 31 and I received it on Thursday August 5 AND that was with free delivery. I bought from Cutlery And More specifically because of the other reviews. I will buy from them again. And the scale is awesome.
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www.epinions.com
Rating: 1/5I ordered a pepper mill from CutleryAndMore.com, paid almost $20 (!) to get 3 days delivery to make sure I get it before Christmas. I did - then found out what I got was the very obvious defect that it had a chip which looks like it has been glued back together! I called customer service, which I had to dig in the website to find the number (like everyone else is complaining). Customer service experience was horrible. She basically said it is a problem with the manufacture, CutleryAndMore.com receives hundreds of order everyday so they cannot verify the manufacture defects before shipping the product. She is saying they do NOT guarantee the quality of products they sell.
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www.epinions.com
Rating: 5/5I was INCREDIBLY nervous after placing my order, just because of some of the review I read here. However, I had a VERY different expereince, they were amazing. I have NEVER had an online retailer process an order so quickly, ship (2nd day air, at no extra charge to get it here for my fiance's birthday) and received all in excellent condition. Again, they were amazing and deserve to have that noted here. Big THANKS to Cutlery & More!
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www.epinions.com
Rating: 5/5After reading so many negative reviews on cutleryandmore.com makes me really hesitate to order stuff. However, because of their appealing price and convincing web site, I decide to give it a try. I ordered a Henckels Twin Cuisine starter set and a All-clad 12'' fry pan. CutleryAndMore delievered both items the next day and arrived my home in 3 days, free shipping! On top of that, it is so well packaged that there is no way that product can be damaged unless it was already broken before shipping. Most important, the product quality, I have no complains -- got a cut when opening the knife set box, all my own fault, partly because Henckles knife is scarily sharp! Overall, I am a satisfied customer, and willing to recommend this store to any friends. Only reservation is: still a little scared of their infamous customer service, since so many people complained.
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www.epinions.com
Rating: 5/5I purchased a set of Wusthof Knives at CutleryAndMore.com and had a great experience. I placed the order online and later that day I received an e-mail with the UPS tracking information. The free delivery took only 2 days to reach my house. They also had the best price around, and threw in a free knife sharpener and a free cutting board too. A+!
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www.epinions.com
Rating: 5/5I placed my order for the 14 piece set of Emerilware on December 26th at around 10:30 p.m. I had immediate order confirmation in my e-mail in the morning. The item shipped (free shipping) on the 27th in the afternoon and arrived on my doorstep at NOON on the 28th. All items were just as advertised and arrived in great shape! I am very pleased!
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www.epinions.com
Rating: 1/5I cannot believe the company hides a phone number. I shopped here in the past and got decent delivery time. I just made a huge mistake on my order and who do I call? I wrote the company but who knows how many E-mails they get when they don't have a phone. Ugh, what an unnecessary frustration. I would never deal with them again.
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www.epinions.com
Rating: 2/5I ordered a whetstone for my knife, while shipped timely it was poorly packaged and arrived with a brken stone. I immediately emailed customer service, it has been several days and I have not had any response. I am going to call today - so far "customer service" after the sale is non existant and the packing job was horrible.
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www.epinions.com
Rating: 5/5Ordered my Wusthof knives late Sunday night, received them in excellent condition on Friday morning. Couldn't be happier with the value (best price I could find), quality (nobody beats Wusthof!) and speed of delivery. Would DEFINITELY recommend these guys.
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www.epinions.com
Rating: 5/5I recently bought the Holiday Tree Bundt Pan through this company the Saturday before Christmas after missing the chance to purchase it at our local store and it not only arrived as stated in the e-mail confirmation for Dec.23rd, it was also $16.00 less than the identical item in the store. I have already used it to make 3 cakes which we decorated with an airbrushed & frosting bags to actually look like Christmas Trees, and were the hit of the party. I am in the in the process of adding to our baking tools and supplies and I plan to use Cutlery & More as a trusted resource. Buster
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www.epinions.com
Rating: 5/5I find it interesting to find negative reviews from this vendor. I ordered Wusthof Steak knives from cutlery and more and had quick notice in my email that my order was being processed. It was to my door within the shipping period stated for free delivery and everything was there and in good condition. I have no reason not to shop here again, the prices beat anything I could find locally.
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www.epinions.com
Rating: 2/5I ordered a six piece Wusthof classic cutlery set. The knives I received were damaged. The bread knife had a large burr on the end of it. The Cutting board gift had been chipped and glued back together. I contacted cutlery and more about the bread knife, and they told they would send a replacement. The replacement I received which was directly from Wusthof was a used knife. Although it seems I have had a better experience with customer service than others, Wusthof themselves screwed me over. I contacted Wusthof, and they told me to send back the knives. I then discovered my shears include in my set were also defected. I contacted Wusthof again. This time they sent the replacement without me shipping back the original defective shears. Well I am most disappointed with my experience with cutlery and more. This set of knives was suppose to be a great addition to my kitchen instead its been nothing but a headache. I wished I would have just returned the set to cutlery and more and bought something locally.
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www.epinions.com
Rating: 2/5Very DissapointedI ordered a set of ceramic Kyocera knives for Christmas and they showed in stock at the time of purchase. Well when the package showed up it only had the extra gifts that were offered with the order. I dont understand how you can offer a guarantee that if it shows in stock that they guarantee that it is and will ship. Because when the merchandise showed up this morning it had the main 3 pcs missing for the Kyocera knife set. Oh yeah been trying to get a hold of them all day long with no response to email and when I called the 800 number they had already closed and it was only 12:30 in the afternoon. So long story short dont recommend this web site for shopping for the simple fact of the misleading tactics that they use on the site.
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www.epinions.com
Rating: 5/5This is my 3rd order in a week from Cutlery and More, and it has become one of my favorite online stores. The website is well designed and easy to navigate. They carry top line products with most items "in stock" for immediate shipment. Prices are also very competitive and the customer service is superb. I ordered several Wusthof Knife Sets that were received within 48 hours after ordering. Free shipping, available discount codes and free bonus items are just gravy on the top. I strongly recommend anyone check out Cutlery and More for all your kitchen needs.
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Rating: 5/5
Product was shipped promptly, packaged properly. Would definitely purchase from them again.