Ross-Simons
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No sample offers.
No quick links.
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www.epinions.com
Rating: 4/5Pros: Nice merchandise, Good pictures of products, Well packaged productsCons: Home page is not attractive
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www.epinions.com
Rating: 2/5Ross Simons charges exorbitant shipping fees, and many of their items are frequently OUT OF STOCK, and long to be delivered after ordering. Additionally, some items lack important details (i.e., jewelry -- stone size, quality) that are really needed to make an intelligent decision on purchases. More attention needs to be paid to customer tracking and service and a little less to marketing in order for them to keep customers returning. Furthermore, many items are quality merchandise, but others are not and need to be returned -- there seems no consistency of quality control with what I buy from them, and, as a result, I end up returning 2 out of 3 items I purchase. Since they DO NOT return shipping fees to the consumer, they need to reduce their almost $25.00 shipping fees that gouge the public.
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www.epinions.com
Rating: 1/5My family had frequently shopped at a Ross Simons store location in Barrington, RI (it recently closed)and received wonderful service. So when it came time to register for my wedding, Ross Simons seemed like the perfect choice. I not only ...
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www.epinions.com
Rating: 1/5I've had a very bad experience ordering online with Ross Simons. I placed my order on 7/26/04 for a 14kt white gold diamond initial necklace. The necklace arrived on 8/17/04 from their drop shipper and the initial pendant necklace was so tiny and ...
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www.epinions.com
Rating: 1/5Three strikes and you're out! I placed 2 orders with Ross-Simons over the past year and recently attempted to place a third - all three experiences were fraught with problems! Charged for Services I Did Not Receive: I tried to place an online ...
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www.epinions.com
Rating: 3/5I first heard about Ross-Simons from my sister's mother-in-law. I was about to be married, and my sister told me that this was a great source for china, silver and crystal for a great discount. When I visited the site, I was pleased to find...
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www.epinions.com
Rating: 1/5First purchase in May 2005, Included in my order were 2 sets of silverware. Two very cheap looking mincers (made in China) were sent to me instead. Both boxes had the wrong product code stamped on them. The product code matched the item that I should ...
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www.epinions.com
Rating: 5/5Ross Simons has always sent me quality items, quickly, priced reasonably, and I had no trouble ordering. Great to deal with. Great products....
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www.epinions.com
Rating: 4/5Ross-Simons carries a lot of stuff. A lot of stuff. An overwhelming amount of pretty cool, well priced, stuff. Ross-Simons carries so much stuff, it is hard to get your bearings and make your selections, at least on your first...
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www.epinions.com
Rating: 3/5I have found very good products at nice prices at Ross-Simons on-line. They are great . . . unless you have a problem. The customer service reps seem to have little or no training and even less knowledge of their operating systems. I have called ...
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www.epinions.com
Rating: 1/5In December of 2004 I ordered 8 sets of flatware ($200). They missed the promise date three times. When I called corporate I received the order three weeks later - in April of 2005... damaged. Returned and bought it at Macy's. In May of 2005 I ordered a pewter wine cooler, $250 RS price - came with a metal stain on the lid. Can't give a wedding gift with a stain on it. Today, late June 2005 I tried to order sterling silver candle sticks with the coupon discount on the front cover of their catalog (20% off and free shipping on all purchases in this catalog). Was told the coupon didn't apply. Asked for a supervisor and asked her to show me where it didn't apply. She couldn't find it and wouldn't honor it. I've been a customer of Ross-Simons for over 20 years, and a frequent buyer... so you'd think you'd get better treatment. Save yourself the misery - this company is a sham, a scam and deceptive! Need I add poor quality products, poor customer service and problems galore?
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www.epinions.com
Rating: 1/5I PHONED Ross-Simons at the phone number listed on their webiste and placed an order with a gift cou ...
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www.epinions.com
Rating: 1/5I ordered some Royal Worcester China from Ross-Simons in July '02. It was back-ordered, and when I found it for MUCH less at the Royal Doulton outlet, I called and canceled my RS order. A few weeks later I received a note saying that my china was...
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www.epinions.com
Rating: 1/5Web site very slow but finally placed order. Received confirming email - everything was fine. The next day I ran a track on the order and found it no longer existed. I called customer service and was told they had no record of the order. I gave her...
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www.epinions.com
Rating: 3/5Pros: selectionCons: erroneous in-stock & shipping information
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Rating: 1/5
Really disappointing experience again with Ross Simons! They advertise a sale and then after ordering -- the next day they tell you it's not available. Really poor website! They cannot guarantee availability if you order on the web!!! So why buy from them????