Faucet Depot

Faucet Depot is a ShopWiki Approved store. (What is an Approved Store?)

• www.epinions.com

  Rating: 1/5

  FaucetDepot sent me a USED LVH1000 SN H/C Water dispenser, missing parts, with no owners' manual, cosmetically damaged, and arrived 4 weeks late. When the verifiable details of this situation were brought to their attention, FaucetDepot refused to ...

• www.epinions.com

  Rating: 5/5

  Faucet Depot had the best price on the Blanco sink I ordered which shipped in a very timely manner, was well packed and delivered when promised. Easy to use web site and great customer service. Would do business again.

• www.epinions.com

  Rating: 2/5

  I ordered $1,500 worth of fixtures for my kitchen in December 2006 from FaucetDepot.com They arrived on time, however, all of the products were damaged or appeared as if the boxes were once opened. The high-end Grohe faucet (over $400) was scratched, the Insinkerator hot & cold water dispenser was scratched, and the box that contained the Insinkerator hot water tank looked as if it had been opened. Needless to say, I shipped everything back on their dime, but had to pay the initial FedEx shipping charge. Within another week or so, I received the duplicate order. Everything looks fine, but I have yet to install the fixtures, so we'll see. If they indeed sell used and/or refurbished products, they should state this on their web site. Customer service treated me just fine, so if all goes well, I may re-order from Faucet Depot when it's time to re-do the bathroom.

• www.epinions.com

  Rating: 5/5

  Amazingly GREAT service with very competitive prices. The order was verified immediately with excellent delivery instructions; freight charges had been reduced; phone number easily read. Lead delivery time was from 10 to 14 business days, but the items arrived in FIVE (yes! 5) days. Trucking company called the night before to see if we would be home. We like this store.

• www.epinions.com

  Rating: 4/5

  We purchased faucets from Faucet Depot twice. Both times were special order Moen faucets. They apparently can get anything in the Moen catalog if you can get a part number for it. I saved a bunch and got a faucet I was having a hard time finding. I do wish they had more stuff in the online catalog. Shipping was about what I expected, I was not in a big hurry, but I think it was only a few days before I had them.

• www.epinions.com

  Rating: 5/5

  Wow what a different buying experience over Morehome.com Excellent customer service, people were nice, professional and the warehouse was not a confused mess. I would buy from this place again and refer others to them.

• www.epinions.com

  Rating: 5/5

  I could not have asked for a better experience. I ordered all the plumbing supplies for a bathroom - Jado, Hansgrohe, Ginger, Toto. Most products they had on hand and what they didnt have they found in another warehouse. All the products arrived by FedEx in record time and in tact. Amazing. Other sites might be cheaper with no tax and shipping, but just read the miserable reviews of people who regret they purchased from them. There is no worry here. I am completely enthusiastic about faucetdepot and wish I could buy everything from them.

• www.epinions.com

  Rating: 2/5

  I placed an on-line order for a faucet that was listed as "In Stock" on the DealTime site when, in fact, it was not in stock and wouldn't be for another 3 weeks. In fact, when I called the next day to request expedited shipping, I was informed that the manufacturer did not have the faucet in stock. I ordered from Faucet Depot BECAUSE the item I was led to believe the item was immediately available. I won't believe what I read on either the DealTime or Faucet Depot sites again.

• www.epinions.com

  Rating: 2/5

  I do not recommend faucet depot. I never received a confirmation email regarding the order, as they claim they send for every order. In addition, it took well over one week for me to receive the order, longer than they claim on their webpage. Finally, they state on their webpage, that they typically use UPS for delivery but sent my delivery through Fedex, which they say nothing of in their shipping rates and policy description.

• www.epinions.com

  Rating: 5/5

  Couldn't be more pleased with the service from Moen Depot (Faucet Depot). We saved over $50 on our faucet, which our local home improvement superstore would have had to order, as they did not stock it. It was in stock at Moen Depot, was shipped promptly, and we were able to "watch" it travel across country with FedEx tracking. It arrived exactly when expected, and now that we have installed it we are absolutely delighted with it. Would very highly recommend shopping here, and we will be back again.

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  Rating: 5/5

  Received product in 5 days. Great prices and selection. Will definately use them again.