Northern Tool

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• www.epinions.com

  Rating: 4/5

  Northern is great at having some of the more random items and generally has good prices (including shipping). I have ordered from them a few times. I won't say it's the best service, but so far has been acceptible. At least they try and respect your business. Despite this, if you live near one of their outlet stores, I would recommend going there to grab what you need if you can. The people inside are quite helpful and courtious (at least at Norfolk VA) As for having things not in stock, it does happen somewhat more frequently than it should. I have had things that were listed as in stock not be in stock. Granted, they shipped out within a week. I typically use them if it's something I can't find elsewhere, is cheaper than elsewhere, or better quality than elsewhere. I have not ordered anything large / truck freight from them.

• www.epinions.com

  Rating: 1/5

  I bought a go cart for my son for Christmas. Tried to use it only to find; the key was the wrong one, the tool kit was missing, the little nubs on the tires were worn off, the underside was all scraped up. In other words, it was used. I was not told this and paid ticket price. After two rounds with the manager, who REFUSED to give me a phone contact to corporate, and about and two hours trying to contact ANYONE in a position of authority over the phone , he told me $300.00 off was the best they would do. They ruined Christmas for my son, and passed off a used item ( $2100.00 ) as new, and we could not even use it. No remorse whatsoever. Good luck to you if you shop at Northern tool & equip.

• www.epinions.com

  Rating: 1/5

  Northern Tool is a terrible firm to deal with. the products they sell seem to only have a life of three months and their after sales service is appauling - in fact I would go as fare to say they are criminal. They collected a faulty trailor and have had it for 4 months and wil not return calls or respond to letters - I have phoned the police and they are dealing with it. Avoid them at all costs - there are much better firms out there to deal with.