Neiman Marcus
Neiman Marcus is a ShopWiki Approved Store. (What is an Approved Store?)
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www.epinions.com
Rating: 1/5My experience with Neiman Marcus Online store was absolutely awful. It will be the reason I never shop in one of their stores, even though my husband and I like some of their exclusive products. I will go to Nordstrom or any other store before I will ...
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www.epinions.com
Rating: 5/5I just shopped the NM "Last Call" sale and purchased a pair of sandals, a pareo, and a handbag; all at least 50% off. Even though I did elect Second Day Air shipping, I received my order even more quickly (a day early!) and everything was packed very well with generous use of tissue paper. Everything I ordered was exactly as represented on the web site and the order was filled correctly. I would definitely order from NM again based on my experience.
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www.epinions.com
Rating: 2/5I love the clothes selection but the CUSTOMER SERVICE IS HORRIBLE! They fouled up my order but when it was realized I received very little in the way of an apology - I ordered a "Virtual Gift Card" in a very high dollar amount and for some reason, for a ...
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www.epinions.com
Rating: 5/5Pros: Highest Quality and the Latest StyleCons: Expensive
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www.epinions.com
Rating: 2/5I have to say that customer service at NM is horrible, I have only made purchases in their store twice. Last time I was in about a week ago and the associate got very snooty when I said I was going to be paying her in cash, (it was only a pair of jeans) and told me that I would be lucky if she could give me change, I was only getting $20 back. My first experience was just as bad. It's impossible to get anyone to help you at all unless you tell them you are going to buy something, and even then they are snobby, I highly recommend Nordstroms over NM. All of their associates are alway very friendly
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www.epinions.com
Rating: 1/5Can I say that Ive shopped at Neiman Marcus online store? I went searching for something there. I would have made a purchase, but after their behavior I wouldnt spend a cent there to save my life. Ohhh, am I being overly snotty? No, but...
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www.epinions.com
Rating: 5/5Pros: Neiman Marcus promises quality and delivery!Cons: NONE!!
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www.epinions.com
Rating: 4/5The best thing about the Neiman Marcus Online Store is that they readily take anything back and they have wonderful cosmetic specials. (In fact, you are far more likely to get any of their gifts-with-purchase on-line than you are in the store.) The premium you pay for Neiman Marcus is worth it only when you know what you want. Many items at Neiman Marcus are far less expensive at other stores and they tend to overcharge for basic items. That said, when you go to their gift area and purchase a gift by price, it will arrive on time, beautifully wrapped and should it have to be returned...the receipent will be treated well. About 10 days before the holidays Neiman Marcus ships at not charge and they will refund the difference if the item goes on sell right after you purchase it.
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www.epinions.com
Rating: 1/5First problem : I ordered sandals on line. 5 minutes later I realize I want to add sneakers to my order so I call Neiman Marcus online customer service. Neiman Marcus informs me that my online order did not exist so they advised me to order again on line. The next week, my first order arrived ( this is the order that Neiman claims did not exist when I called) and also my second order arrived. Now I have to pay for all the extra shipng charges to receive order and return order. Second problem: Neiman Marcus tricked me into buying mens shoes instead of womens shoes. I perform search on Neiman Marcus web site, typed "Cole Haan". Two pages of Cole Haan pocketbooks, high heels and sneakers appear. I place order for sneakers. When sneakers arrive they are mens size 9 instead of womens. When I call to complain, Neiman Marcus customer service has no apology or offer to pay for shipping of item that is THEIR mistake. Nowhere does it state the gender of the shoes on Neiman Marcus web site, Nor on the confirmation page I printed out, nor on the sales order form.
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www.epinions.com
Rating: 5/5Neiman Marcus is fun, who have heard of the $250 cookie recipe? It is an urban legend purportedly about Neiman Marcus charging someone a princely sum of money for a simple cookie recipe; and wanting to get back at the store, that someone decided to post...
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www.epinions.com
Rating: 1/5I placed an online order with Neiman Marcus and the website stated if I selected standard delivery I would definitely receive my purchases before Christmas, but when I called to check on my order I am told it will not. What kind of service is this?! Absolutely horrible! I will never shop with Neiman Marcus again. I'll stick with Bergdorf Goodman and Saks.
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www.epinions.com
Rating: 1/5My experience with NM began when I applied for credit to purchase a handbag that I could not find anywhere else online. After I placed my credit application, I wasted what seemed like an eternity speaking with likely the entire staff of unprofessional,...
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www.epinions.com
Rating: 5/5I have shopped in Neiman Marcus for quality products for years. But, last month was the first time I tried ordering a Christmas gift online to be delivered to my cousin who lives 3 hours away. I should say that it has been a real pleasure shopping that...
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www.epinions.com
Rating: 1/5I would never shop at Neiman Marcus Online store again. I found a purse for my niece for graduation. I ordered the purse, they sent me a confirmation email. I then called because I wanted a box. They informed me the order had been cancelled because they didn't have it. I told them it still showed as available. If I had not called they never would have informed me the order was cancelled. After ordering the purse I order some polo shirts for my nephew and husband. I can't believe it, the same scenario happened. I would not ever take a chance and send a gift using this online store. I emailed their customer service concerning my experience and they never even had the courtesy to respond.
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www.epinions.com
Rating: 5/5I have ordered several things from Neiman Marcus online, and I shop in the stores regularly. I have always received impeccable service. The only thing I find frustrating is that they don't accept Visa or Master Card in their stores, so I can't use my debit card. However, I have found their shipping time to be reasonable and the items well packaged. When I bought a set of 12 water goblets at the San Francisco store, they went out of their way to package them indivdualy and securely so I could carry them on the plane without any concerns. I love this store, because so many of their items are things you won't find anywhere else.