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Found at: 
Purchased a 'build to order' Compaq (an HP brand) V3000T laptop on Oct 9 with an estimated build date of Oct 19. It shipped from China on the 16th and arrived at my house on Oct 18 again using the free 'ground shipping' option (that's 7 calendar days built to order from China and free shipping!!).
Arrived as ordered & fully functional (too new to know if there are going to be any problems yet but don't order a machine with only 256M RAM unless you plan to upgrade the RAM as I do).
Had to call ordering line to ask for some clairification (which I later found on the web site but didn't find while I was configuring). under 1 minute wait time for a knowledgable (answered all my questions) sales rep who spoke clear North American English. Tech support wait is usually about 1-3 minutes wait and is probably not in North America (based on the accent). I don't know how good they are at tech support because I just had some technical questions to ask, not a problem to solve. It took them longer to find answers to my questions than the sales line took.
The photos of the current HP & Comapq form factor Laptops don't do them justice. The 'imprint' finish and design are beautiful.
Purchased a 'build to order' HP ZD8000 laptop on Jan 10 2006 and am still happy with it (no problems yet). The 180W power brick blows fuses in my cig lighter and/or power inverter. Arrived from China in about 10 calendar days (about 5 days ahead of schedule) using HP's free 'ground' shipping option. |
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Most of the comments here are due to inept purchasers it seems. I especially liked the story from the "experienced internet shopper" who signed up for financing through HP and "surprise!" had purchased the item in question. YOU FILLED OUT A CREDIT APPLICATION, WHAT DID YOU THINK WOULD HAPPEN???
I myself purchased a ZD7000. Entire transaction was flawless. Oh, and when you customize an item, they do have to build it. And yours is not the only one to be built. It can take some time. My delivery was still almost a week earlier than quoted when I purchased. |
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I've ordered several times from HP Shopping's site. I've always gotten very good results from them. Most recently I ordered a remanufactured HP Color Laser 2500L. They gave me free 3 day FedEx shipping and a price which was 10% lower than the equivalent current model. The shipment arrived on time and the printer worked perfectly. I think HP has not only a great shopping site but also makes excellent hardware with great documentation. I've never had to call HP tech support. |
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I purchesed a Pavilion ze5500, from Hpshopping, on 31 Oct recived it 5 November. Upon close inspection, I noticed that it did NOT have the ATI Radeon 7000 graphics chip set that I orderd, it was delivered with the Radeon IGP 345M chip set.
Step 1. I contacted hp technical support, the individual I spoke with was, from what I could desern, South Asian (Indian), and very poor English. It was impossible for me to note his name, I gave up on this point. After wasting 20 minutes trying to explain this problem, I thanked him and discontinued the call.
Step 2. I called hp technical support again, this time getting a native English speaker �Jeff�. Jeff was professional, and understood the problem. He put me on hold for a very short time, and come back on the line telling me that I had indeed received an incorrectly configured Notebook. He told me I�d have to talk with the folks at Hpshopping to correct this. He gave me the number, incase we were disconnected, his name and site number. I was transferred to Hpshopping
Step 3. �Tera� with Hpshopping answered my call. I think that Tera was either having a bad day, or annoyed that she had to do her job. The volume on her headset was too low to hear, I informed her twice that I could not hear her. After that problem was corrected I had to repeat my name address and phone number 5 times to her. She was not having a good day at all. After some time she decided that she could not help me because I was not the originator of the purchase, just the ship too receiver. I understood her process block, and asked to speak with her supervisor. At this point the called turned way-south. She became defensive, and agued with me, telling me her supervisor would tell me nothing different. I had to insist, 3 times to speak with her supervisor. She put me on hold for approximately 10 minutes. At one point during this hold time, she came on the line and told me that it would be �another few minutes, did I really want to wait�. I told her, yes I would wait. She came back on the line after some time and informed me that her supervisor had told her the same thing that she had told me, and that was all Hpshopping could do. I asked she was denying me the opportunity to discuss this with her supervisor, and she told me that it would not change the situation. I told her that was not the point, and that I�d waited patently for over 10 minutes to speak with her supervisor. I then asked her what her supervisors name was, and she balked and told me she did not know the supervisors name, she told me she had too many supervisors. I insisted again to speak with her supervisor, and she again refused to allow me to speak with a supervisor. At that point I informed her I was applaud at the service that I�d received from HP, and that I would pursue this problem using alternate means.
Step 4. Today, I attempted to have HP find a local service outlet that would simply replace the Video chip set with the correct one (it�s a mini PCI card). And have been told that is not possible, and I�ll have to 1) return the lap top 2) Wait another 7 days for a correctly configured notebook. If I get this fixed, I�ll update this note. |
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My nightmare with HP began while trying to price a notebook - in order to figure out if I could get zero % rate on it, I had to fill out an online app. The online help said I after clicking "submit" for the application, I would get an approval or not and statement of the rate, terms etc. then be able to confirm.
I clicked submit and bingo, I suddenly had a complete order without warning. I called HP immediately to complain and alert them of the glitch. As an experienced internet buyer and computer professional including building e-commerce sites, it was clear to me a glitch had occurred.
However, customer service (two reps and the highest supervisor) could not fix the problem, could not cancel the order and could not offer any help whatsoever, despite the fact the notebook is not scheduled to ship for two weeks. All they could come up with was "refuse the package". And I get stuck with return shipping.
After an hour on the phone, I finally got the name of the finance company, called them and closed the account. According to HP, this will cause the order to fail.
All this because I wanted a quote on a UXGA notebook under $2000 and wanted to compare rates against Dell's zero percent offer.
Toshiba and Dell's site suffer from no such glitches. Ironic that HP is going to build (and possibly ship) this computer and take a loss. Combine this was a completely inept customer service system and order process, and it's no wonder they cannot catch Dell. |
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I made the mistake of waiting too long to order my notebook before going on a trip. Generally, I like to have a notebook for at least a month before leaving.
Well I didn't have that luxury this time. I only had two weeks. So I ordered a Compag Notebook. And I thought I could get away with ignoring what other resellerratings customers had to say -- after all, every notebook manufacturer has a pretty poor score up here. Anyway, I knew I'd be cutting it close with the build time, so I selected 2-day shipping. The trouble began when I hit the "confirm" button. Sure enough, on the "order confirmed" page, I was down for 5-7 days. Did I make a mistake? Alt-back arrow shows that indeed, _their post-order confirmation page had an order different from the one I submitted_. I even grabbed some screenshots.
I emailed customer service immediately, and the next morning Jon wrote me that the shipping method would be changed to 2 days (without it showing on the invoice) and they would expedite build if possible.
Now, a day after the anticipated build date, they send me the inevitable "build delayed" message, and I'm in a (predictable) bind. So I call up CS to see if we can sort this out, and after an hour of listening to the worst music imaginable, I get Dawn on the line. All I find out from her is that shipping is 5-7 days, and she cuts the line; she doesn't even let me get to the reason why I called and waiting an hour on the phone.
edit: I wrote that last message while waiting on the phone a second time (only 45 minutes to speak to someone, then another 15 minutes on hold while she waiting for her supervisor).
I had more success emailing their support people, and eventually we were able to reroute the package to my first destination. It was still a considerable amount of hassle.
The "whitebook" notion is attractive to the consumer, but there are many points of failure: in this case, I'm in the US, the factory is in or near Shanghai, email support is in Germany, I have no idea where their phone folks are, and their supplies come from all over the world. It's a fascinating model,but the system isn't robust enough (yet, if ever) to handle more than one problem at a time.
My advice: use email as your primary means of contact with the company, and don't try to do anything fancy.
The computer itself works fine. No complaints there. |
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I'm going to keep this short and sweet. ordered
X1000 on July 2,2003 ( 2 business days ship ),
received it on 7/17/2003: they refunded my shipping charges. Defective battery, tech support ordered a new one ( turned out to be the wrong one ). Supervisor placed second order, finally got it right. Defective case top and bottom. returned for repair. Customer care manager stated they will pick it up, fix it and return it to me within 48 hrs. (BULL!). Received it one week later, still not repaired. Returned it on the 16th of August, credited my card on the 18th, ( after filing a complaint with the better business bureau and the California State Attorney Generals Office. They should investigate HP and compaq, for false advertising
and sub par merchandise. Their tech support is non existent. You have to talk to a supervisor or contact their cooperate headquarters to accomplish anything. Ms Fiorina should take note |
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I ordered a HP computer, LCD monitor, and printer. Had a problem with the printer and contacted "tech service"....could not speak Sarsi (Indian Dialect) so...contacted HP Sales and got the problem resolved with no hassle. Everything has been absolutely fine. I love the PC and the printer. However, if I had known before the purchase that their service was based in Bombay or Calcutta I would have shopped elsewhere! |
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I ordered a customized Compaq Presario r3000z notebook. Spec'd out, it was a great deal, made better by a $100 mail in rebate. After placing the order I came an online coupon that was an additional 10% off. I called, and HP has a 30 day price guarantee they honored. But, except for the guy who took my order, 100% of consumer reps had to "check with a supervisor" to do anything.
The problem: I ordered the computer in late September. I was told that it would take up to 2 weeks to build it. No problem, computers take time to build. I needed it by mid October, so I paid extra for two day Fed-Ex delivery... HP sent me an official "shipping notice" on October 6th with a FedEx tracking number. Built way faster than they said it would be. Bonus, but no computer within 2 day delivery time I paid $58 for. I called HP and they say, "The 2-Day shipping doesn't take effect until the shipment is in the US." I started to smell BS. Then, unbelievably, they told me, "just ignore what it says on the Fed-ex tracking website". I'm knee deep in BS by now. I called FedEx & they just about had a coronary that HP told me to ignore the FedEx tracking system! They don't issue tracking numbers and have a multi million dollar real time world-wide tracking network so that HP can tell FedEx customers to ignore it! They told me that the 2 days starts from when the package leaves the origin... in this case IN China. So I had to call HP twice, speak to two different customer reps, give them my order number 4 times, and hold so they could "talk to a supervisor" 3 times in order to get them to refund the shipping charge. So i had to fight tooth and nail to get them to refund the shipping fee because of their bogus "2 days from US soil" rule; and the irony is that I STILL didn't get the computer for 3 days AFTER it was in the US and 5 days total after it was shipped.
My gut feeling: HP is running a shipping scam... they tell you it will be a 14 day build and then upsell the 2 day and overnight shipping... then they build your machine in 7 days, send it to you 5-7 day delivery method and pocket the difference between the express you paid for and normal freight they actually sent it under. Most customers get the computer before they thought they would have (because of the bogus build time claim) so they never complain. But the fact is: If you pay for 2 day shipping, the shipping itself should take 2 days and how fast they build the machine makes no difference whatsoever. They must have told me, "You're still going to get your computer before our estimated delivery date" half a dozen times. But shipping took 5 days. Just call them on it and you won't have to pay shipping at all.
I specifically asked the final customer service rep about the $100 rebate. I told them that HP had now created a credibility problem with me over the shipping and I wanted assurance that they would honor the $100 rebate. He promised that they would and also promised the actual rebate would come in the box. A $30 rebate came in the box, not $100. I had to get it off the website. Credibility issues indeed with customer service.
The computer: Great. Built like I wanted, no problems whatsoever with hardware. I'm annoyed by all the excess garbage software pre-loaded... MS office trial edition, AOL of course, trial games, etc... but I guess thats business as usual with a new PC. But the very first program I installed was AdAware, which immediately found spyware installed... probably from one of the pre-installed games.
Hardware: 10/10
Software: 8/10
Shipping: 3/10 (I did get it after all)
Customer Service: 2/10 (got em on the phone easily and quickly, but they can't actually make decisions or take any action without talking to supervisors, and then either make up stuff (2 day from us soil rule) or have no idea what they're talking about ($100 rebate promise.)) |
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I ordered a custom zt3000 laptop on 10/3/03.
When customizing a laptop, it clearly states your approximate shipping date, as the laptop needs to be built to order (or you would be ordering a 'READY TO SHIP' laptop, wouldn't you?).
I had an approximate shipping date of 19 October. Here's the fedex info:
http://www.fedex.com/cgi-bin/tracking?tracknumbers=640182873294&action=track&language=english&cntry_code=us
As you can see, it shipped from overseas, AND arrived early (as the date to ship was 19Oct, but it actually shipped 15Oct).
The laptop has everything I ordered, and performs as well as I had hoped when I ordered it.
I've already installed my own memory, which was very very simple (unscrew a panel on bottom, click in ram, screw in panel, done).
I am very pleased with the HPshopping ordering process, delivery process, and the quality of the product recieved.
I've read a few bad reviews here, and the zt3000 is supposed to be the 'same', but a slightly better version of the compaq x1000 (since HP and Compaq are 1 company). Not sure why this is, but my experience went very well. |
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I ordered a high end CTO HP Pavillion notebook from hpshopping.com or hp.com (same thing) There was a critical video card issue that prevented it from running certain applications. I was informed by a HP tech (one of many many conversations) that it was something that is not fixable, I then requested a RMA because the laptop did not perform to spec. More than one individual including the one who infomed me that it was not fixable, that I could not get my money back, that return had to be issued withing 20 days of purchase. This drove me up a wall because half of that time the laptop was being assembled, how on earth does that count as time I owned it? I called the number listed for HP on the BBB website, it was extremley hard to find on the HP site. First person I talked to informed me of the same thing, I asked to speak to a supervisor, she was very short with me put me on hold, then 12 minutes later I am hung up on. I called back, slightly more aggrivated this time but still politley explained the situation again (about the 8th time that day) My call again got sent up to some sort of higher up. I asked this woman before she had a chance to say anything what here name and department were, what here employee id was and a direct extension she could be reached at, after inquiring why I asked for all this info, I explained my situation again. She sent me over to the Return department after a substantial time on hold (gee I wonder why) Again I explained my situation and got a RMA, in the end i did get my money back, but the exten I had to go to I can see why people would get discouraged. On a side note during the conversation with the woman who hung up on me she insisted she knew a plethora of people who had a HP DV8000T CTO notebook and not a one had a problem with it, after I said "do any of them require industry standard applications (PS Maya and others) to run on their laptop? and did your sales department ensure them that these applications would run?" she got very short with me, I'm sure they are used to novice to intermediate users, but talking down to an advanced user seems to bring out their ignorance even more. I will never ever ever ever ever ever ever buy another hp product. I am a graphic designer in the wide format printing area. I will never recomend any HP product even including cables that connect components to anyone, infact I will tell them my story and recomend other manufacturers. |
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great price on HP 02 type printer ink cartidge set for HP 8250 printer and free overnite shipping. came as promised and factory sealed. great job.
spoke with customer service before the transaction about choosing paper types and inks. very helpfull and curteous but couldn't answer questions regarding discrepency in ink volumes between cartriges that come with the printer and those you buy separately.
they said the volume of ink in all cartiges is the same from the factory whether they are the ones included with the printer or the ones you buy separately. but the volume in all the cartriges with the printer is 4.5ml and the volume in the cartriges you buy separately varies from 3.5ml to 6ml depending on the color. if all cartriges are made the same and you use some for initial startup of the printer why do some colors you buy separately contain less ink than that of the ones you get with the printer? no one had a good answer for this even though they talked to supposed supervisors about the issue. this might be a minor point but they shouldn't give you answers that don't make sense just to brush you off.
anyway, good product and great free shipping. |
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Ordered the HP injet ink combo pack, they had the best price I could find anyplace on it, and free shipping on top of that, received it in 3 days, will definitely order from them again. |
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These Guys have great service, I ordered a laptop and a external floppy drive, they shipped the same day via free FedEx ground, while FedEx isn't my favorite service, this time around it was pretty good. They also make great products. |
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I could order exactly what I wanted. They delivered it faster than they promised and faster than I expected. The experience was first class every step of the way. |
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Not bad. Ordering was easy, and I received my custom-built system in 11 calendar days.
The only problem that I had was with order tracking. I had called to check on the status of my order the day before I received my system because all the web site told me was that the item was being processed. The representative that I spoke with was pleasant and informative - except that the information that he gave me was not completely correct. He told me that the system was being built, and that I could expect it to be shipped by the first week in March (they advertise up to a 19-day build time). He had no idea that my system had been shipped (which it obviously had since I got it the next day) and couldn't give me any more detailed info about when it would be shipped. Even today, 3 days after receiving my system, the web site still says that the order is being processed.
So, I am happy that I got my system in under two weeks, and so far it seems to be working well, but I am disappointed that their order tracking is not better. |
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Ordered the Klipsch Pro media 2.1 speakers. Site has online tracking. Received delivery in 3 days with the super saver shipping option. |
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I'm very happy with my purchase. The website was easy to use and everything worked as expected. |
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My wife teaches elementary school so I thought I would be nice and order a notebook for her before school starts. Its mid August, school doesn't start for another 3 weeks so I figured I still have plenty of time to order and have it be here on time. I place an order for a custom x1000, select 2 day shipping (lol to make sure it got here as soon as possible)
I call the next day to see if the order was going to be shipped out today...seems like a reasonable thing to do. I manage the LAN's for 2 large engineering firm's in WA and I order and deploy maybe 5-10k bucks worth of tech equipment every month. When I order stuff from Newegg, Dell, Googlegear whatever it is usually on my desk within the week... in Newegg's case stuff is usually on my desk THREE days later.
So anyways I call hpshopping to confirm that my order will be shipped today...and the "customer service" guy tells me OH SORRY SIR BUT YOUR LAPTOP WILL NOT BE SHIPPED UNTIL SEPTEMBER 17th.
I am like... Huh? like September 17th as in almost a month from now?? The first thing that runs through my mind "well I guess 2 day shipping was a waste of money." But no big deal I'll just cancel the order and buy something else... I thought. The customer support idiot then informs me SORRY SIR WE ALREADY CHARGED YOUR AMEX CARD AND CANNOT CANCEL YOUR ORDER! I was like you IDIOT if I had known you were going to take a godamn month to ship my order do you think I would still have purchased the laptop? Cancel my order now!
But nothing doing... in order to get my money back now I have to wait until they ship the unit...ON SEPTEMBER F@#$$@G 17th and then refuse to accept the order. THEN I have to call AMEX and dispute the godamn charges... which makes me feel like freaking crook.
I have to say congrats to HP/Compaq, scamming me out of $1500 has insured that I will absolutely NEVER use one of their products on the LAN's I manage, and guarantee's that my IT peers will know what kind of shabby treatment I recieved from them.
TWO THUMBS UP TO HPSHOPPING.COM! |
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I've had my HP Pavilion ZD8000 over a month now and it is one fantastic laptop. It arrived on time and configured as per my specifications. A couple of calls to tech support with minor questions were answered immediately. |
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Recently purchased an HP iPaq 4155 and microkeyboard. Sales agents were very knowledgeable and helpful. I purchased both items and they were delivered on time.
After 3 1/2 weeks I noticed a dead pixel on the screen. I contacted Hpshopping.com and was immediately issued a credit, was provided return shipment of defective product, and received replacement next day! Now that's service!
Pros: Great website, easy to navigate, awesome order tracking via email and online order status. Sales and Customer service reps are impeccable! I am always able to get a hold of a real person. My shopping experience has been very satisfying.
Cons: They could make price matching a bit easier to receive. I had to first receive the item, then call for credit (but was told I had to fax it in the request). During that time, some of the online etailers prices went up. But they were still willing to work with me. |
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Very nice academic price on a compaq notebook, couldnt get their online ordering to work for me inspite of calling cutomer service many times (and listening to 10 minutes of utter automatic crap every time) and getting my password reset. Ordering by phone was quick and easy.
Getting the 100$ rebate is another story but I finally did get it after one rejection for no apparent reason.
My custom built notebook was shipped in 10 days but it took a week to reach (by 2 business day delivery) because it got stuck at customs in Alaska (the notebooks get directly shipped from China). |
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I am a student, and I was looking to buy a new laptop for school to replace my current dying laptop. I called them to find out if they offered any kind of student discount (and they do). After getting my finances in order (My bank has a spending cap I needed to have raised in order to purchase) I called to place my purchase for a Customized ZD8000. After a 5 day delay for verification, they cancel my original order and I have to resubmit. OK, thats alright, its a security measure. However, this also pushes back my original order ship date by a week. Thats 1 delay as I see it. OK, I can live with that. The estimated ship date comes and goes, and on Feb 23 I call them and find out my order has been delayed until the 28th. (Thats 2 delays now) Buy this time I am starting to doubt my purcahse. On March 1, I call again to find out what the status of my order. Yep, delayed again (thats 3 now) Now I am really doubting my purchase. I do a little more research and find a suitable replacement. I decide to cancel my order and take my purcahse elsewhere. On the plus side, they cancelled my order with little friction, however it took them nearly a week to credit my account back. HP cannot foresee supply shortages (ALL the options which were part of my configured laptop stayed available for a week past my purchase) nor can they do anything other than put an order on hold until supplies come back in, no substitutions allowed. I also know from a couple of "User fan site/forums" that my situation is not unique. Any company that can fumble this many times before I am even truly a "customer" does NOT deserve to have me as a customer. |
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A positive note for a change:
I ordered a refurbished a810n Pavilion on the HP website as they offered an instant rebate of 50 USD, making the all in price 482 USD. Anyways, shipping was 5 to 7 businessday but I had it in home after 2. What a nice surprise.
The item was well packaged and I love the HP extras that come with it.
Kudos, HP |
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HP shopping is not what you might think. Their product is of extremely low quaility and the staff at cutomer service knows very little but will just say whatever sounds good to get you off the phone without you asking too many questions. When speaking to the managers, they will just outright lie or tell you that what a previous manager told you was a mistake.. "and it is very rare" that a mistake is made there.
I am actually holding back from what I really want to say, but cursing might make my review unusable at this website. |
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I ordered a Laptop (zv5000z series) and an h5555 iPAQ Pocket PC.
The first thing I'd have to say is since I finance through HP, they contacted me less than 30 min after placing my order on line. Verified my information, while repetitive, it made me feel pretty good that they went this far.
The iPAQ shipped the next day, and I received it in 2 days, even though I didn't request any type of 2day shipping.
The Laptop shipped 3 days earlier than what I was told, and it also arived in 2 days. Pretty good considering the laptop shipped out from China and arrived in KTown, TN. There were some problems with FedEx tracking, but nothing HP could be blamed for.
The customization for the laptop was a bit confusing. The processor listed are actually Mobile processors, even though the mobile tag isn't provided.
AMD Athlon 64 3000+ = 2.0Ghz / 512K L2 Cache
AMD Athlon 64 3000+ Mobile = 1.8Ghz 1M L2 Cache
I did have to contact HP support about an issue related to flashing the BIOS of the notebook. First used the "Instant Support" which was a waste of time, then used the phone support... again, a waste of time.
Support for HP is defiantly outsourced, and those I spoke to were hard to understand. While they tried to be helpful, the language barrier made thing difficult. |
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this is my 3rd attemp to get a hp523n the first 2 were defective to be fair they did credit me the amounts agreed but I don't like being patronized if you say you are going to give a credit than do it a customer should not have to call back and argue about what was said. |
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When I purchased a Compaq notebook computer from hpshopping.com telephone sales last November, the salesperson told me I could purchase an extended warranty for it anytime during the term of the initial one-year warranty. He suggested I wait to purchase the extended warranty until I received the computer and decided to keep it.
When I called back to purchase the extended warranty in March I was told that hpshopping.com policy does not allow sales of extended warrantees to individual customers with New York addresses. The salesperson who told me of this preposterous policy was very apologetic, but said he could not even tell me who I should call at HP to straighten out this mess.
I have submitted a complaint to hpshopping.com via a form on their Web site, the only way I could find to do so. I have disputed the charge on my credit card and plan to contact the Better Business Bureau shortly if hpshopping.com does not respond to my complaint. |
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I needed a digital camera for my daughter to use with a science project. Since we had a week before she needed it, I decided to buy online rather than run out to a local store. (I'm disabled and it's hard to get out.) After comparing a few, we decided that the HP 620 seemed to fit her needs.
The prices were very close to one another when comparing at the different resellers so we decided to give HP a direct shot. They had a $75 rebate promotion going on if the camera was purchased with certain printers so, since one of our inkjets was 5 years old, we decided to go that route.
Site layout was good and ordering was very simple. I ordered at around 9:00 on a Friday night and opted for 2-3 business day on the shipping (which should have meant that I would get the items the next Tuesday or Thursday). I received immediate confirmation on the order and tracking numbers sent to me within hours. Now, get this part - Monday afternoon at a little after 4:00, the FedEx guy is knocking on my door with the package....order at 9:00 Friday NIGHT and receive at 4:00 Monday afternoon. Very smooth transaction and I will use again. |
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I bought a replacement keyboard from the for an old omnibook notebook. Surprisigly it came on time with no probs. Customer support is so-so but I'm happy with the overall service. |
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ordered LCD monitor, Got canceled without any reason |
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I have a DV8000 computer that was 3 months old, I purchased HP's best warrantee with a 3 day turn around time. It has been two weeks since they received my laptop, I have called 13 times now and every time I have to sit on hold 30 - 45 minutes with a recording saying they have unexpected call volume. Well that's BS! after 13 times on hold it is not unexpected!
Now after calling and complaining all these times I finally got a case manager Alex at my request and he promised me a better DV8380 laptop by next Friday a full three weeks after they received my laptop on a 3 day warrantee. We will see if they actually get it to me by then, I can tell you their customer service is the worst I have ever seen and the calls always go to India so you can never understand the people. I would never recommend any HP product to anyone based on their service. I will never buy HP again, please spend your money on some other brand with better service. |
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Very disappointing experience: I ordered a Pavillion laptop from HPShopping.com and thus initiated one of the more frustrating online transactions of my rather extensive experience. THe first problem was mine: the phone number I provided HP with did not match my Credit Card phone number. The order was immediately cancelled, and the email I was sent did not specify the reason. I contacted HP, and they would not tell me, although they suggested that I should double-check with the bank and ensure that the phone number/address matched. HP assured me that, as soon as I provided the appropriate correction, a re-order would be placed immediately.
I contacted the bank the next day and discovered that I did, in fact, have another number listed for that account (although why this should matter I can't imagine: I've succesfully placed dozens of on-line orders and have used the incorrect phone number on every one). I contacted HP the same morning, provided the information, and was told that I would be called back that afternoon by a support rep, and that the re-order would proceed. Note that the fellow that I'd spoken to the day before said nothing at all about any of this. Furthermore, fhe day before, HP had placed a $2000 hold on my credit card and, although they had quickly cancelled the order, the hold was still in place. I mentioned this to the cs rep: I was concerned that it was possible that the order would cancel again, for some other flaky reason, and that I would then have a $4000 hold on the account and still not have a laptop on order. THe cs rep assured me that HP would release the hold that day, and that there would be no chance of double-stacking holds or charges.
In mid-afternoon I decided that the promised return phone-call was not going to occur. I called HP back, and was informed that it was very possible that I would not be called until Monday next. As Monday was a US-specific holdiay and I suspected that the center was somewhere in Canada I verified that they would, in fact, be open. They assured me that they would be, and were thus informed that Monday was a day-off for many US citizens, and certainly bankers.
Late Monday afternoon I once again gave up on a return-call. At this point I decided to cancel my order. I determined that the hold was still in place, and called HP. They claimed that my bank was closed on Friday (it probably was by the time they tried to contact them, if they did at all) and that, surprise, Monday was a US holiday, and they could not contact the bank to release the hold. Therefore, since they could not release the hold, the re-order could not commence, and they were magically released from their obligation to contact me to both follow through on their commitment and to provide me with an update.
This really is a shame: I've looked at all of the 17" desktop-replacement laptops, and the ZD7000 is, without question, my first choice. HP really had a slam dunk: it's sad to see a company that should have it all on the ball screw up so royally. Many of those that post here will likely relate to my next statement: through numerous experiences I've developed a sixth-sense when it comes to online vendors and, usually, I can tell rather quickly if a vendor's process is somehow 'broken'. I have to say that I had that sense immediately upon receiving the very non-descript and circumspect email sent me after my order was cancelled. Doesn't HP understand that, for the vast majority of indivuals, ordering a $2000 laptop is a very serious affair, and commensurate concern should be provided to thsoe willing to part with their hard-earned greenbacks? How is it that a relatively small company like Newegg can so drastically out-perform a monster like HP? Time to see what Newegg has in the way of laptops... |
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HP is no doubt the worst company I have dealt with in the world. The brand new laptop I bought from HP died suddenly in two months. I spent more than two hours to reach the technical support. HP promised to pick up the laptop on 9/10/03. Nobody showed up. Then I had to emailed them lots of times, and got meaningless reply from their customer supoort. I faxed them, no reply. Finally, I decided to call again. The phone call was transfered from one department to another, and was hanged up four times. After more than five hours painful calling, finally get somebody can say something about it. He said that he will arrange to pick up the laptop again. Now what? I am still waiting!!!!!!!! |
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I attempted to purchase a refurbished laptop through HPshopping. It ended up being my worst shopping experience ever. As I proceeded to checkout, I was told that my order was canceled due to a credit card info
conflict and that I should check my info and try again. I checked with my credit card company and confirmed that I was correct and tried again 4 times with the same results. I then found out that each time a hold for $824 was
placed on my card, maxing it out. Their customer service told me I would have to wait for 5 days for it to clear. I finally talked to a supervisor who I pleaded with for half an hour before he finally called my card company under duress to straighten it out. After confirming my card, he still wouldn't process the order and told me to shop somewhere else! |
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Ordered a customized Pavilion a1130e Desktop and it arrived 6 days early. Then had to return it and they accepted a return 7 days after their policy allows. Next order for the same desktop also arrived early. Love HP and the ability to build custom pcs is tremendous. |
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