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Found at: www.epinions.com
Irv's really does it right. I was satisfied with the entire experience, start to finish. I guess they've been in business since 1947 which explains why they have such good prices. Overall, I'd say they're very reliable. |
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Found at: www.epinions.com
Complete disregard for the customer when issues arise. Great site, great selection, great pricing--however, they screwed up my order and have been--let's say "resistant" to fixing things to *my* satisfaction. I placed the order, got a UPS tracking #. After three days, the tracking # still showed only as billing (i.e., the package hasn't been picked up yet), so I emailed them (naturally, they hadn't contacted me to let me know there was a problem). A day later, their CS guy told me he didn't know where the package was and he'd trace it. Oookay, how long will that take? A day later (again), the response: 5-8 business days. Give me a break. It's a freaking messenger bag. Just ship me one! Irvs lost my order, and now wants me to sit on the fence while they figure out which of their shipping guys stuck it in the trunk of his car? Meanwhile, of course, they've already billed me. I guess if my order had made it out the door, things would've worked out okay. But Irvs isn't proactive about fixing customer problems--even when the problem is their fault. For me, that's a deal breaker. |
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Found at: www.epinions.com
They were great. They spent a lot of time assisting with finding the best luggage for my needs. The prices were very good. They shipped when they said they would and the luggage was great. I would use them again. |
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Found at: www.epinions.com
OK...I learned how it works to buy from Irvs. My wife and I bought two Travelpro cases at good prices (but not great prices, they were matched by a seasonal sale at a large department store). While we assumed that we were buying new merchandise, what ... |
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