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Found at: resellerratings

We had originally ordered our invitations from them and received them without any problems. We needed to get our direction cards reprinted. We placed the order, but they did not respond to any of our calls or emails over a period of a week and a half. This company's customer service is very poor. Here are the final 2 emails we sent them: Due to the hideous customer service I received, I am canceling my order. In addition to missing 2 of your own self imposed deadlines (8/4 and 8/7), despite the fact that it was a rush order, no one let me know what was going on or even bothered to return my numerous calls and e-mails. I called at 11 this morning and spoke with a customer service rep. She was going to check on the status of my order and call me back. She never did. I called at 12:30 and asked to speak to a manager -- I was told I was being transferred to Gabriella. Instead, I got her voicemail. I left a lengthy message - no response. At 1:17 I sent the e-mail shown below. It was read at 1:47 - again, no response. I called back at 1:30 and again asked to speak to a manager. I was told no one was available and was connected to Frannie's voicemail. I left a short message. Again, no response. I called back at 3 and again asked to speak to a manager. Again, no one was available. The rep said she was on the phone and I would be her next call. I said I had already left 2 messages. I asked "by when" she would call me back -- she said I was the next call. I said by 3:30? She said yes. I left another message. By 4, my call still had not been returned. I tried again at 4 pm - another message, another call not returned. I was told Frannie would call me before 5. It is now 5:30 and I still have not received a single response to my 5 calls and one e-mail. I am left to conclude that no one cares about my business or my satisfaction. All I wanted was to be given an explanation for the multiple delays and lack of communication, notification that the package was sent and a tracking number to verify when the package was sent and that it was sent via overnight delivery. At this point, I need to make other arrangements to have the cards printed elsewhere by Friday evening (the invitations are already going out a week late due to your delays). I am, therefore, canceling my order. -----Original Message----- From: Sent: Wednesday, August 09, 2006 1:17 PM To: 'contact@invitationsbydawn.com' Cc: Subject: Order 345922 Importance: High I re-ordered 75 map cards to be printed on Thursday, July 27th by e-mailing the revised text (jpeg, tiff and PowerPoint formats) and confirmed the credit card info by phone. I also explained what happened and indicated that I needed them as quickly as possible. I called to follow-up on Wednesday, 8/2, and was told it would be sent out on Friday, 8/4. I called back on 8/4 and was told that "they are in the process of being printed and they would be sent out by the end of the day". On Monday, 8/7 I called to confirm that they had been sent on on Friday. They had not and I was told "they are in the process of being printed and will be sent out by the end of the day". I asked the person I was speaking with if she was sure -- that I had been told that on Friday and they had not been sent out. She checked and then said that they would definitely be sent out on Tuesday, 8/8. I then asked that they be sent out overnight because of the delay. She checked and told me they would be sent out overnight. I called back on Tuesday at 4pm and was told "they are being printed and will be shipped out at 7pm this evening via overnight delivery". I called back this morning and the person I spoke with put me on hold while she tried to get information about my order. She came back and said that she had to follow-up, she took my name and number and said she would call me back. After waiting a couple of hours I called again and asked to speak to a manager. After being placed on hold for a while, I was told that "my manager is not available". When I asked if there were any other managers available I was put on hold again and told I was being transferred to Gabriella. I was transferred to Gabriella's voicemail. I left a lengthy message and have not heard back. I know this is a small order, but I had already spent over $300 with your company. The handling of this order was extremely unprofessional. You failed to meet your own deadlines, and no one got in touch with me to let me know there were any problems with my order, despite my repeatedly stating that I needed them as quickly as possible. You have left me totally in the dark as to why it has taken a week and a half to print 75 cards in which the information was supplied to you. At this point I need to have confirmation and a tracking number showing that my order went out before 5pm tonight. If not, I am canceling my order and will advise my credit card carrier not to put through any charges.


Invitations by Dawn was great! I ordered cocktail napkins for my wedding from them and it came within a week. The napkins were a lot less than other companies ($18 for 100 vs $45 for 50) and they appear to be great quality. The samples I requested before I made the order took about a month to come, but it was well worth it. The customer support was very responsive. I was able to contact them readily on the phone and by email.


Dealing with this company was not a good experience. Our invitations had to be reprinted, our coasters had to be reprinted, and our wine labels looked like something you could do on a cheap copy machine at home. There were also inventory problems and false promises on ship dates. I did not recieve the wine labels until the Thursday before my daughter's wedding which was on a Saturday. They looked cheap and I had to drive back home from another city to wait for UPS when they were supposed to be delivered 3 days before we left for the wedding. In addition to that I had to make another trip to purchase tape just to get them to stay on the bottles. There is only a glue strip on the bottom of the label. When I called to express my dissapointment, the customer service rep kept saying ok, ok, ok, and I had to express to her that this was not ok. I was then told I could get a refund if I sent the labels back. How can I send them back when the original wine bottle labels were already removed in anticipation of the custom ones. What else was I supposed to use on the bottles?? After so many phone calls just to get three orders correct, the extra trip back to my home town to pick up the very tardy package, a trip to find adhesive or tape to secure the bottles, the delay in sending out invitations because the ink on the response cards did not match the ink on the invitations, I was offered a 20% discount on the $60.00 wine label purchase only. That equates to approximately a $12.00 discount for all of this trouble. I spent more than that on cell phone calls just to see where the package was that was supposed to be sent overnight delivery for Monday and I didn't get it until Thursday. The biggest dissapointment was the staff at this company. My phone calls were handled as if this sort of thing happens all of the time and there was not much empathy for all of the trouble with my orders. The only person that assisted me with any professionalism was a supervisor by the name of Frannie. She was helpful in making sure that my coasters were reprinted and she even indicated that she tells customers that certain emblems don't show up well on coasters. It would be nice if the catalog indicated that as well. Being a former supervisor of a large techinal support call center, I believe that there is room for a great deal of coaching and training of their customer service reps. I just get the feeling that these reps are not surprised at all when things don't go well with an order. Typically that is a sign that such customer disappointment is routine. In planning a wedding, you deal with many companies. This was the only company we had trouble with. We will forever remember Inviations by Dawn as the "one thing that went wrong" for my daughter's special day. When you begin registering for catalogs at bridal shows and other related events, you will receive many catalogs for wedding items. I would recommend that you ignore the Inviations by Dawn Catalog. Customer Service can make or break a company. When I originally called to indicate that the invitations did not match the response cards, I had to beg the representative to please check the sample that they keep. She acted as if I were putting her out by checking this. She even said; " I guess I can walk back there and check." I should have never had to continue to push her to check into our ink color issue. She should have immediately responded in a helpful manner at the first mention of a problem. When I spoke to a supervisor about her, the supervisor indicated that this is just her personality. I then indicated that your customers don't work with her every day. They can't take into account that this just may be her personality. This individual is a direct reflection of the company. I recommended that perhaps management may want to consider monitoring her phone calls and offering some coaching. If it helps anyone else, I printed the programs for my daughter's wedding myself. I purchased a program kit by Gartner Studios at our local craft store. They turned out very nice. Thank goodness I didn't give Inviations by Dawn the opportunity to mess up on the programs also. This company has obviously let me down. I have never waged a campaign to discredit a product or service on the internet before, but I do plan on doing so now. I don't want any other "mother of the brides" or brides to go through what we went through. Even my son in law was upset about the wine labels. Ordering printed products should be the least of your worries for the big day. I imagine if this company wants to leave a lasting impression on their consumers, they have succeeded in doing so with us.


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Sample Products
Unity Candle and Tapers
$33.95
This 10", dripless unity candle features a cross design on one side and the inscription "And The Two Shall Become One" in gold on the other. The 12", dripless white tapers coordinate perfectly. Display... More like Unity Candle and Tapers
Blue Beach Towel
$30.95
This 100% cotton beach towel is a vibrant blue and is a great addition to any beach bag. Personalize it by having a name embroidered on it in white. More like Blue Beach Towel
Just the Two of Us
$110.80
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Pink Beach Towel
$30.95
This 100% cotton beach towel is a vibrant pink and is a great addition to any beach bag. Personalize it by having a name embroidered on it in white. More like Pink Beach Towel
Pearl Jewelry Sets
$18.95
These lovely pearl bead chokers and coordinating earrings are the perfect jewelry sets to coordinate with your bridesmaid's dresses. Choose from light blue or light silver to match your color scheme. More like Pearl Jewelry Sets
A Sure Thing
$195.80
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Playing Card Decks
$18.99
Personalized decks of playing cards are gifts that will inspire fun gatherings long after your wedding. Choose a double red or blue decks packaged in black velveteen gift boxes or a single red or blue... More like Playing Card Decks
Perfect Couple
$106.80
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Magic Moment
$156.80
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Sunglasses Case
$29.95
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Hydrangea Bouquet
$116.80
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SEASONS OF LOVE
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Gift from the Sea
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Stunning SEASONS OF LOVE
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Mr. and Mrs. Flutes
$18.95
Charming toasting glasses with flared bowls clearly spell out your roles as "mr." and "mrs." The flutes are etched in black in the contemporary lettering as shown, and tiny red hearts form the periods... More like Mr. and Mrs. Flutes
Bride and Groom T-Shirts
$16.95
Proudly declare your "personal friendship" to each other with these bride and groom T-shirts. The shirts are made in the U.S.A. of 50% cotton/50% polyester blend. Bride's shirt is white with black printing... More like Bride and Groom T-Shirts
Satin Albums and Guest Books
$35.95
Satin-covered albums and guest books are an elegant way to record wedding memories. Choose from ecru or white satin. The books are personalized FREE with your names and wedding date engraved on a gold... More like Satin Albums and Guest Books
WEDDING COUNTRY
$95.80
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Red Heart Favor Box Wraps
$24.95
Add color to clear favor boxes with red wraps featuring a heart closure. Wraps may be printed with your first names in your choice of typestyle. Price is for black ink; for a colorful ink add $6.50.... More like Red Heart Favor Box Wraps
Rhinestone Cake Top Letter - P
$19.95
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Promises Kept
$108.80
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Sandals - Black
$12.95
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Silver-Plated Money Clip
$17.95
Quality, silver-plated gifts will become cherished mementos. Our 2 1/8" money clip is engraved with a first name. More like Silver-Plated Money Clip
Dogwood Blossom
$170.90
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Personalized Napkins Pastel Pink Beverage...
$18.00
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Autumn’s Bounty
$95.80
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Drifting Snow
$110.80
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Silver Heart Bookmark
$12.95
Book-loving friends will cherish this silver-plated bookmark as a reminder of your wedding. The 6" long bookmark is elegantly curved to hook over the top of their favorite book. A heart charm accented... More like Silver Heart Bookmark
Favor Tins
$14.95
Tuck treats inside brushed metal tins for fun wedding favors and keepsakes. Choose silver or gold-tone tins to coordinate with your wedding colors and theme. Tins measure 2 1/2" x 1 3/4". Accent the... More like Favor Tins
Personalized and Blank Satin Ribbon White...
$18.95
Satin ribbon personalized with your first names at one end and your wedding date at the other is perfect for accenting favors, gifts, decorations, and more. Ribbon is shipped on rolls to prevent wrinkling... More like Personalized and Blank Satin Ribbon White Satin Ribbon - Blank
Silver-Plated Business Card Case
$15.95
A stylish gift, this personalized silver-plated case holds approximately 20 standard-sized business cards. The 3 7/8" x 2 3/8" case is personalized FREE with a first name. More like Silver-Plated Business Card Case
Horse-Drawn Carriage
$116.80
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Flower Girl and Ring Bearer T-Shirts and...
$16.95
Fun designs make these T-shirts must-have items for your ring bearer and flower girl. The bright pink girl shirts and black ring bearer shirts are made in the U.S.A. of 50% cotton/50% polyester. AVailable... More like Flower Girl and Ring Bearer T-Shirts and Thank You Cards
Beach Collection Natural Sand Dollars
$18.95
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Square Satin Pillows
$16.95
An 8" squre pillow of ecru or white satin, lace and ribbon will be perfect for your ring bearer. A gold ring dangles from the ecru ribbon streamers; a silver ring is attached to the white streamers. ... More like Square Satin Pillows
Decorative Balloons
$19.95
Nothing says "festivity" like balloons. Fill them with helium for centerpieces; tie a helium-filled bouquet to the end of each pew; hang them with graceful curling ribbon from ceilings and walls; or arrange... More like Decorative Balloons
Autumn Candle Set
$59.95
Pressed flowers and leaves give natural beauty to these white candles. The unity candle features your monogram initial, names and wedding date. Display the candle and tapers in the 12" wide, gold-tone... More like Autumn Candle Set
Perfect Taste
$131.80
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Blue Hibiscus Tote Bag
$34.95
Keep everything you need handy for the wedding day, honeymoon or any day after with this tan and blue canvas tote bag. An initial is embroidered on the front for a personal touch. Choose thread colors... More like Blue Hibiscus Tote Bag
Sandals with Rhinestone Hearts and Initials...
$2.95
Take honeymoon walks on the beach in style with our fashionable sandals you can personalize! Slide the rhinestone initials or hearts, sold separately, onto the side straps. Sandals are available in one... More like Sandals with Rhinestone Hearts and Initials Rhinestone Heart
Colorful Personalized Napkins Lavender Beverage...
$18.00
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Colorful Personalized Napkins Periwinkle...
$19.00
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Rhinestone Cake Top Letter - H
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Mickey Lavender Beverage Napkins - Ink Imprint
$28.00
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$18.00
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Cellophane Bags, Cookie Cutters and Confetti...
$8.95
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$23.95
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