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Found at: www.epinions.com

Thought I would let you all know about a bad experience I have had with ordering gear from Moosejaw. I ordered a pack from them that was reduced by 25% and was told via email from their customer service, that the pack would be shipping that afternoon ...


Found at: www.epinions.com

These guys have great gear. I have bought from them previously offline and been very pleased with their products. High quality and pretty reasonable for camping gear. Their site is first rate and they have a good selection of stuff they sell in...


Found at: www.epinions.com

I guess I should consider my self lucky after seeing some of the bad reviews about the store. But overall I really had a pleasant experience with Moosejaw. I was shopping for a rather odd item - convertible mittens which are the kind that the top ...


Found at: www.epinions.com

I stumbled upon Moosejaw in pursuit of the Arc'teryx Stinger Jacket (which is wonderful, by the way) ...


Found at: www.epinions.com

Neglected order, " couldn't interpret credit card number", failed to notify me, and a child had no coat for Christmas day. Their response, "simply reorder", "we were very busy". I was furious.


Found at: www.epinions.com

I ordered a North Face backpack from Moosejaw at a price $20 less than at most other online retailers. They shipped my pack on time and I received it within a few days of shipment. Unfortunately, they shipped me a large rather than a medium. I e-mailed...


Found at: www.epinions.com

Competitive prices on the tent and back pack I was looking for. My order shipped promptly and arrived on-time. The packing job they did left a little to be desired. Due to a complete lack of packing material, the box was a bit mashed in the shipping process. Merchandise was undamaged, however.


Found at: www.epinions.com

This store does not have up to date inventory online. I placed an order and my credit card was charged. Only to get called a day or two later to try and talk me in to a different color or size because what I ordered (and paid for) was not available.


Found at: www.epinions.com

A great company to deal with. Very down to earth, and responses are immediate. Had a small issue with method of shipping and not only did they rectify it and offer me something for my trouble, but the very same day, they corrected the wording on the...


Found at: www.epinions.com

This is one, if not my ALL TIME favorite outdoor gear retailer around. There is nearly always an ex ...


Found at: www.epinions.com

ordered a sale jacket and was e-mailed that it was out of stock. they did their best to make sure that they subbed a jacket that met my approvial. very friendly service....


Found at: www.epinions.com

I ordered The North Face Stamina 90 from Moose Jaw, I ordered the large but was called the next day and notified that they didn't have any larges left, only mediums. I decided to get the medium. They gave me a free membership which helped me get...


Found at: www.epinions.com

I was shopping on Moosejaw because they advertise free shipping. The catch is you have to buy one of their logoed items to get the free shipping. I wouldn't call that free. Decided to look...


Found at: www.epinions.com

I needed a serious jacket for backpacking in South America in winter. I am temporarily living in Australia and it is really difficult for me to find decent brands over here at affordable prices. They just don't have the population here to...


Found at: www.epinions.com

An excellent merchant. I've ordered several times from Moosejaw and always received the products early and in excellent condition. Their web site is humorous and fun to browse. Ordering is very straightforward and easy. Customer service seems to be a priority and their phone reps are knowledgeable about the products they sell.


Found at: resellerratings

I have made multiple orders over the past year with Moosejaw and have never experienced better customer service in my life!!! This company is quirky which makes it fun to shop on their site and talk to them. I have returned a couple products because I needed a different size or didn't need the product after all and I never had one problem - they have a great return policy! Fedex lost one of my orders and Moosejaw sent another shipment out one day after they talked to Fedex. Bottom line - this is the best company to order any outdoor equipment from - they have top of the line products and the best prices and service!!!


Purchased some hiking gear, they were awesome. Great customer service, the best prices (I found) and good shipping times (also, free ship over $100) I will definitely be coming back soon!


Moosejaw is a company with an old-fashioned honesty and value system wrapped in a youthful shell. The wit and humor that you are subliminally subjected to is a refreshing change to the seriousness of their competitor�s edgy and often �Extreme� claims. Moosejaw embodies the "Life is good" mentality and when you do business with them, life IS good. I have spent more than I care to recollect at Moosejaw. Their policy for price matching is than the big-box stores and the personal level of service is over-and-above. So, when you order from Moosejaw next, pick up a long sleeved Moosejaw t-shirt, yeah..their cool, but wearing it sends the message that you embrace the carefree, not careless lifestyle that Moosejaw promotes.


Interesting youthful approach to marketing but major ordering problem. Their website took my order with a credit card number and sent a confirmation. A week later with no action, an email revealed that they had no record of the order and didn't know what happened. Their only suggestion was that I resubmit the order on the phone. As a first-time customer, no thanks.


A great on-line retailer in all respects. Ordered several items for Christmas - prices were good and shipping was quick. Had to return an item for exchange due to sizing. A slight problem on reshipping was taken care of by an extra credit and free t-shirt. Customer service reps are first class and will do more than most online retailers to get and keep your confidence as a customer. Their slight irreverence and humorous approach to selling is just icing on the cake. And to top it off they have a reward program similar to that of REI whereby you receive credits on each purcahse good toward free merchandise. Highly recommended and will direct most of my professional outdoor gear purchases to them.


A most unusual company, but I mean that in a very positive way. Their web site is a marvel of weirdness, you want to visit it even if you have nothing in mind to order. Ordering is easy and they accept all major credit cards. Hard to determine if something is in stock or not though. They have a large selection of outdoor gear and apparel at very reasonable prices. Shipping is either UPS or USPS at great rates. Tracking is offered with UPS. No emails were sent to confirm order or shipping, the only real minus about my experience. I ordered on 9/28 and my purchase arrived on 10/1 in great condition (using USPS). A large sticker on the box advised me to not use a knife to open it and suggested using my teeth. I really liked dealing with Moosejaw and highly recommend them. A fun company that seems very customer satisfaction oriented.


I placed an order for a Yakima bike rack on the 28th of April, but when I later checked on the status of my order, it said it would not ship until the 18th of May! Emailing customer support, they said they had *just* received the item from Yakima and it would end up costing more to ship ($66). I find it suspect that they did not contact me about the shipping issue, and charged my credit card when they knew they were going to have to wait for the item to arrive from Yakima. Currently, I still have not been refunded my original billing amount - I hope this is just a delay in their system! To their credit, they gave me a discount coupon, although I'm a little nervous to use it after my previous problems.


I must say shopping at moosejaw was an absolute joy. . .I can't remember the last time I bought something online and was rewarded with a great price, friendly service, and overall smooth transaction. It's true the prices are wonderful and the shipment arrives fast! Love my new TheNorthFace jacket, mmmm.


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Sample Products
The North Face Women's Base Camp Flip-Flop...
$26.00
The Women’s Base Camp Flip-Flop by North Face is inspired by TNFs hyper-durable expedition bags, a lightweight-yet-rugged sandal fit for aprés ... More like The North Face Women's Base Camp Flip-Flop (Spring 2008)
The North Face Women's Nuptse Jacket (Spring...
$198.95
The North Face Ski Tuke More like The North Face Women's Nuptse Jacket (Spring 2008)
The North Face Men's Plasma Thermal Jacket...
$254.15
The Plasma Thermal Jacket by The North Face is a Summit Series Jacket featuring Hyvent Alpha designed to keep the wearer dry, warm and comfortable. ... More like The North Face Men's Plasma Thermal Jacket (Fall 2007 Discontinued)
The North Face Men's Venture Side Zip Pant...
$89.00
The Men’s Venture Side Zip Pant by North Face is a Seam-sealed, breathable rain pant with side zips for quick removal. Specifications: Fabric: 40D 2.7 ... More like The North Face Men's Venture Side Zip Pant (Spring 2008)
The North Face Boys' Meridian Cargo Short...
$35.00
The North Face Girls' Resolve Jacket More like The North Face Boys' Meridian Cargo Short (Spring 2008)
The North Face Men's Resolve Jacket (Spring...
$80.00
The Men’s Resolve Jacket by North Face is a mesh-lined, waterproof, breathable, seam-sealed jacket equipped for hard play in the worst weather. ... More like The North Face Men's Resolve Jacket (Spring 2008)
The North Face Men's Varius Guide Jacket...
$18.95
Moosejaw Men's Nathan Muir Short Sleeve Tee Shirt More like The North Face Men's Varius Guide Jacket (Fall 2006 Discontinued)
Giro G10 Audio Bluetooth Helmet (Spring ...
$180.00
The G10 Audio Helmet by Giro features a light weight, low profile shape that makes it one of the best all mountain helmets on the market. Three ventilation settings and clean lines make it perfect for... More like Giro G10 Audio Bluetooth Helmet (Spring 2008)
Brunton 15TDCLQ Compass (Spring 2008)
$81.20
Probably the most famous compass in the world, the 15TDCLQ Compass by Brunton is the original model 15 mirrored map compass. Not just a compass, the 15 is ... More like Brunton 15TDCLQ Compass (Spring 2008)
Smartwool Women's Adrenaline Ultra Light...
$13.95
Moosejaw Women's Bratchenko Short Sleeve Tee Shirt More like Smartwool Women's Adrenaline Ultra Light Mini Crew Sock (Spring 2008)
Icebreaker Women's Hiker Mid Crew Sock (Spring...
$19.00
The Women's Hiker Mid Crew Sockby Icebreaker has strategic cushioning around the ankle, Achilles and underfoot. This sock will see you on long-distance hikes in colder conditions, yet still provide temperature... More like Icebreaker Women's Hiker Mid Crew Sock (Spring 2008)
Roxy Women's Earth Angel Ruffle String Bikini...
$42.00
The Women's Earth Angel Ruffle String Bikini Bottom by Roxy.Features:Low cut bottom with slim seat coverageAdjustable ties on sides80% nylon, 20% lycra ... More like Roxy Women's Earth Angel Ruffle String Bikini Bottom (Spring 2008)
Brunton Echo 50mm Spotting Scope (SPRING...
$249.60
The Echo 50mm Spotting Scope by Brunton is a versitile scope brings the sporty Echo line an easy-to-pack spotter with great performance features. With 12X ... More like Brunton Echo 50mm Spotting Scope (SPRING 2008)
GNU Danny Kass Dirty Habits Snowboard (Fall...
$404.99
The Danny Kass Dirty Habits Snowboard by GNU features a sandwich construction, three sizes, one width. Enjoy a cold one with DK this year. Specifications: ... More like GNU Danny Kass Dirty Habits Snowboard (Fall 2007)
The North Face Men's S/S Reflexx Crew Shirt...
$25.00
The Men’s S/S Reflexx Crew Shirt by The North FaceFabric: 93 g/m2 100% polyester Velocitee jersey knit Features: Velocitee fabric Lightweight Quick ... More like The North Face Men's S/S Reflexx Crew Shirt (Spring 2008)
The North Face Women's Mendocino Short -...
$45.00
More like The North Face Women's Mendocino Short - Plaid (Spring 2008)
The North Face Men's Condor Triclimate Jacket...
$265.05
review on The North Face Men's Condor Triclimate Jacket This jacket is way worth it. Chicago aint known for its hospitable winter weather and this jacket makes it barable. As always you can't go wrong... More like The North Face Men's Condor Triclimate Jacket (Fall 2007 Discontinued)
Patagonia Ultra Lightweight Endurance Ankle...
$18.95
The Ultra Lightweight Endurance Ankle Socks by Patagonia are fastest drying, for fast-forward pursuits in hot, humid conditions. Features: Fabric ... More like Patagonia Ultra Lightweight Endurance Ankle Socks (Spring 2008)
The North Face Boys WindWall 1 Jacket (Fall...
$75.05
The Windwall 1 Jacket by The North Face helps ward off the windchill factor as a favorite do-it-all fleece that works as stand-alone warmth or a cold-weather layer. More like The North Face Boys WindWall 1 Jacket (Fall 2007 Discontinued)
Patagonia Men's Wool 3 Crew Shirt (Fall ...
$64.40
The Wool 3 Crew Shirt by Patagonia, a handsome crew, is your first line of defense against chilled and clammy skin. Its doubled ribbed collar provides ... More like Patagonia Men's Wool 3 Crew Shirt (Fall 2006)
Mountain Hardwear Spirit SL 32 Sleeping Bag...
$390.00
Therm-A-Rest Prolite 4 Sleeping Pad More like Mountain Hardwear Spirit SL 32 Sleeping Bag (Spring 2008)
Sessions Men's Swagger 2 in 1 Jacket (Spring...
$95.00
The Men's Swagger 2 in 1 Jacket by Sessions Features: Loose Fit Active 5k/8k Twill Light mesh Removable inner vest Zip-off hood Underarm venting Fixed storm ... More like Sessions Men's Swagger 2 in 1 Jacket (Spring 2008)
Black Diamond Standard Flex Center Bars ...
$21.99
Standard size center bar by Black Diamond is for over-sized boots. Compatible with Contact, Serac, Sabretooth and Cyborg crampons. Sold in pairs.Weight: 84 ... More like Black Diamond Standard Flex Center Bars (Spring 2008)
Big Agnes Women's Roxy Ann 15 Degree Sleeping...
$199.95
to be the first customer to write a product review for Big Agnes Women's Roxy Ann 15 Degree Sleeping Bag (Spring 2008) . More like Big Agnes Women's Roxy Ann 15 Degree Sleeping Bag (Spring 2008)
Sealline Baja Stern Deck Bag (Spring 2008)
$59.95
For longer tours when you have more gear than storage space, the new Baja Stern Deck Bag by Seal Line allows you to securely stow some of your cargo on top ... More like Sealline Baja Stern Deck Bag (Spring 2008)
Mountain Hardwear Alcove 3 GT Tent (Fall...
$320.00
FREE FOOTPRINT! For a short time only, purchase this tent, add the super cool Footprint (look to the right to see a photo) to your cart and it's yours for ... More like Mountain Hardwear Alcove 3 GT Tent (Fall 2007)
Gnu Carbon High Beam Snowboard Magne Traction...
$18.95
Moosejaw Men's Cyrus Short Sleeve Tee Shirt More like Gnu Carbon High Beam Snowboard Magne Traction (Fall 2007)
Smartwool Kids Adrenaline Light Mini Crew...
$9.95
Smartwool Baby Snowflake Hat/Mitten Set More like Smartwool Kids Adrenaline Light Mini Crew Sock (Fall 2007)
The North Face Men's Colossus Jacket (Fall...
$126.65
The North Face Men's Denali Glove (Fall 2007 Discontinued) More like The North Face Men's Colossus Jacket (Fall 2007 Discontinued)
The North Face Men's Volt Jacket (Spring...
$18.95
Moosejaw Men's Goodnight Takashi Short Sleeve Tee Shirt More like The North Face Men's Volt Jacket (Spring 2008)
Mountain Hardwear Ultralamina 45 Sleeping...
$180.00
Therm-A-Rest Z-Lite Sleeping Pad More like Mountain Hardwear Ultralamina 45 Sleeping Bag (Spring 2008)
Werner Shuna Two Piece Small Diameter Paddle...
$330.00
The Shuna Paddle by Werner has versatility and mid size High Angle blades that are the popular choice for both aggressive High Angle paddlers as well as ... More like Werner Shuna Two Piece Small Diameter Paddle (Spring 2008)
The North Face Men's Shaka Triclimate Jacket...
$35.00
The Shaka Triclimate Jacket by The North Face features a streamlined three-in-one design with waterproof, breathable outer layer and insulated jacket ... More like The North Face Men's Shaka Triclimate Jacket (Fall 2007 Discontinued)
The North Face Women's Momentum Vest (Fall...
$21.25
Specifications for the Momentum Vest by The North Face Fabric: 7.4 oz/yd² polyester/elastane mesh knit TKA Superstretch Avg. Weight: 7.4 oz/yd² ... More like The North Face Women's Momentum Vest (Fall 2007 Discontinued)
Werner Twist One Piece Small Diameter Carbon...
$380.00
to be the first customer to write a product review for Werner Twist One Piece Small Diameter Carbon Paddle (Spring 2008) . More like Werner Twist One Piece Small Diameter Carbon Paddle (Spring 2008)
Werner Side Kick Two Piece Standard Diameter...
$290.00
The Side Kick Carbon Paddle by Werner has large blades that offer the ultimate combination of power and responsiveness for strong, well conditioned, play ... More like Werner Side Kick Two Piece Standard Diameter Carbon Paddle (Spring 2008)
The North Face Men's Denali Vest (Fall 2...
$106.25
The North Face Men's Denali Glove (Fall 2007 Discontinued) More like The North Face Men's Denali Vest (Fall 2007 Discontinued)
Chaco Women's Eclipse Sandal (Spring 200...
$65.00
The two-tone leather combinations of the Eclipse Sandal by Chaco form a stylish, eye-catching flip that's perfect for strolling around an all-day summer ... More like Chaco Women's Eclipse Sandal (Spring 2008) - Free Shipping
The North Face Pandora First Ascent Pack...
$33.15
The Pandora First Ascent by The North Face has a trendy and stylish design, especially for women on the go. Specifications Fabric: Sabre 6, Sabre 12 Avg ... More like The North Face Pandora First Ascent Pack (Fall 2007 Discontinued)
Mountainsmith Men's Dart Lumbar Pack - Recycled...
$20.00
The Dart by Mountainsmith is a lightweight and narrow profile lumbar that is ideal for short trail runs or hikes.Features:Comes with one 22oz water bottle ... More like Mountainsmith Men's Dart Lumbar Pack - Recycled (Spring 2008)
Camelbak Jibber Pack (Spring 2008) Moosejaw...
$35.00
Specifications for the Jibber Pack by Camelbak Fits kids age 5 and up Padded harness keeps system comfortable for hours Secure main compartment hods a ... More like Camelbak Jibber Pack (Spring 2008) Moosejaw | North Face | Patagonia | Arcteryx
The North Face Women's A5 Long Sleeve Crew...
$21.25
The North Face Men's Denali Glove (Fall 2007 Discontinued) More like The North Face Women's A5 Long Sleeve Crew (Fall 2007 Discontinued)
Mountain Hardwear Women's Duration T-Shirt...
$40.00
to be the first customer to write a product review for Mountain Hardwear Women's Duration T-Shirt (Spring 2008) . More like Mountain Hardwear Women's Duration T-Shirt (Spring 2008)
Arcteryx Men's Logo T Short Sleeve (Fall...
$150.00
Specifications for the Men's Logo T Short Sleeve by Arcteryx Fabric: 100% cotton Weight: 129 grams/ 4.6 ounces (M) We are not able to ship Arcteryx products ... More like Arcteryx Men's Logo T Short Sleeve (Fall 2006)
Grivel G14 New Matic Crampon Package (Fall...
$200.00
The G-14 Crampon by Grivel combines the technical performance of forged, vertical front points with the low profile, collapsible frame of the G12 to make a ... More like Grivel G14 New Matic Crampon Package (Fall 2007)
Deuter Aircontact 45+10 Pack (Spring 2008)
$159.00
The Aircontact 45+10 Pack by Deuter is a mid-sized trekking pack with the 'X' frame suspension is great for a short outing or a younger explorer. ... More like Deuter Aircontact 45+10 Pack (Spring 2008)
DC Women's T Star SS Tee (Spring 2008)
$20.00
The Women's T Star SS Tee Shirt by DC Shoes. Features: Standard Fit Tee 94% Cotton/6% Organic cotton DC Star logo print at ... More like DC Women's T Star SS Tee (Spring 2008)
Cloudveil Men's 4 Pines Shell Parka (Fall...
$35.00
The Men's 4 Pines Shell Parka by Cloudveil brings style and character to the mountains with this hip and stylish ski parka. Features Removable zip off ... More like Cloudveil Men's 4 Pines Shell Parka (Fall 2007)
MSR Zoid 2 Tent (Fall 2007) - Add Zoid 2...
$6.95
The 4-pound Zoid 2 by MSR features 2 huge side entry doors and 2 vestibules, so each person has an entrance plus room for gear. The peak vent and kickstand ... More like MSR Zoid 2 Tent (Fall 2007) - Add Zoid 2 Footprint to Cart for FREE with Tent Purchase
Giro Omen Wireless Audio Series Helmet (Spring...
$370.00
The Omen Wireless Audio Series Helmet by Giro is the most technically advanced snow helmet ever made. Innovation from experience has produced a 14 vent ... More like Giro Omen Wireless Audio Series Helmet (Spring 2008)